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員工誤觸按鍵迫乘客買站票 台鐵:將懲處
Oct 27th 2013, 08:05
【陳如嬌/台北報導】台鐵本月24日從台東往高雄的莒光號702車次,因管理座位的員工誤觸按鍵,導致座位被鎖住,要從台東到高雄的乘客只能買站票,最後是車站人員發現,當天非尖峰時間,為什麼都只剩站票,經查才發現是座位被鎖住,這段期間有13名乘客被迫買站票,台鐵除向旅客致歉外,也將予以失職員工及其主管申誡或申誡以上的行政處分。
台鐵運務處處長杜微表示,「誤觸按鍵」將座位鎖住是個案,據他瞭解過去並未發生過,但他強調,員工犯這種錯誤不應該。至於有民眾反映有時買票時以為客滿,上車卻空蕩蕩的情形,杜微解釋,乘客發現車上沒人,那是因為買的站區間不一樣,跟座位被鎖住賣不出的情形不同。
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